Need help installing the template with all your content and requirements? We can do it for you, starting from $300. Click here to get started
Need help installing the template with all your content and requirements? We can do it for you, starting from $300. Click here to get started
Find answers to common questions about Pixeliio templates, purchases, licenses, setup, bundles, and refunds.
Pixeliio is a website template studio creating professionally designed templates for Shopify, Framer, Webflow, and Wix. Our templates help businesses, founders, creators, and designers build professional websites with less effort.
We create templates for Shopify, Framer, Webflow, and Wix. Each template is built specifically for its supported platform.
Our templates are made for founders, small businesses, freelancers, agencies, designers, and creators who want a professional starting point for their websites without designing everything from scratch.
Explore our template collection and open the live previews to compare layouts, features, and design styles. Choose a template that fits your industry, content, and preferred platform.
Yes. Where a live preview is provided, you can explore the design and layout before purchasing. Check the individual template page for its preview and included features.
Not necessarily. Our templates are built for their respective website platforms, and setup documentation is included to help you get started. Some advanced customizations may require technical knowledge.
Yes. If you would like help installing, customizing, or preparing a template with your content, Pixeliio offers optional professional setup services starting at $300. The final scope depends on your requirements. Click here to start
You can reach our support team by emailing support@pixeliio.com, visiting our Help Center / Support page, or using the live chat on our website.
You receive access to the specific template you purchased through its designated platform or delivery process. Check the product page for the included pages, features, assets, and setup instructions.
Shopify, Webflow, and Wix templates are purchased through their respective platform listings. Framer templates are purchased through Lemon Squeezy. Follow the purchase link on the individual template page.
A single-template license covers one website. You may use it for your own website or a client's website, but each additional website requires another applicable license or an eligible bundle plan.
Yes. You can adapt supported elements such as text, images, colors, and layouts to fit your needs. The available editing options depend on the template and platform.
Update availability varies by template and platform. Check the individual product listing for details about updates and ongoing support.
Templates are built for their designated platforms and generally cannot be transferred directly to another platform. Look for a version made for your preferred platform if available.
A bundle provides access to the eligible Pixeliio template collection across Shopify, Framer, Webflow, and Wix, subject to the applicable plan terms. Check the bundle page for the latest inclusions.
Yearly access lasts for the applicable subscription period and is subject to renewal and cancellation terms. Lifetime access is a one-time purchase that provides ongoing access as defined in the published bundle terms.
Eligible new releases are included according to your plan's terms. Yearly access must remain active where required, while Lifetime access follows the lifetime plan terms.
Bundle plans provide broader website usage rights than a single-template license. The exact permitted usage and any restrictions are defined on the bundle page and in the applicable license terms.
Yes, subject to the bundle's license terms. Review the applicable terms to understand how you can use templates across your own projects and client websites.
Check the current bundle checkout and account options for available plan changes. If no upgrade option is shown, contact support@pixeliio.com for guidance.
Priority support is included with the bundle as described on the bundle page. The scope and availability of support remain subject to the published plan terms.
Our templates are sold through their designated purchase platforms. Shopify, Webflow, and Wix templates use their respective platform listings, while Framer templates use Lemon Squeezy. Bundle checkout follows the purchase method shown on the bundle page.
Available payment methods depend on the platform or checkout provider. The payment options available to you will be displayed during checkout.
First, check your purchase confirmation and the account you used at checkout. For Framer purchases, check your Lemon Squeezy account and confirmation email. For purchases made through other platforms, follow their access process. If the issue remains, contact support@pixeliio.com with your order details.
Check the email address used during checkout, including your spam or promotions folders. Some platforms also provide purchase records through your account.
Order changes and cancellation options depend on the platform and product. Contact support as soon as possible if you need help. Refund eligibility is governed by our Refund Policy and any applicable platform requirements.
Yes. A single-template purchase can be used for one website you build for yourself or a client, subject to its license terms. You need another applicable license for each additional website.
No. A single-template license covers one website. Purchase an additional license for each separate website, or choose a bundle if its license better fits your needs.
No. You may not resell, redistribute, or share the original template files as standalone products unless explicitly permitted by the applicable license.
Commercial use is permitted according to the relevant template or bundle license. Review the specific license terms for restrictions and conditions.
For a single-template purchase, yes. Each website requires its own license. Bundle plans may offer broader usage rights as described in their terms.
Setup documentation is included with our templates to help you understand the installation and customization process. The documentation and steps vary by platform and product.
Yes. Pixeliio offers optional professional setup services starting at $300. Depending on the agreed scope, this can include installation, customization, content integration, and adjustments based on your requirements.
We can discuss customization based on your goals, content, and the template's capabilities. The final scope, timeline, and price depend on the work required.
Professional setup is optional and is not included unless the product page or a separate agreement explicitly says otherwise.
Check the template documentation first. If you still need help, contact support@pixeliio.com and describe the template, platform, and issue you're experiencing.
Pixeliio offers a 15-day refund policy for eligible purchases. All requests are subject to the conditions and process explained in our Refund Policy.
Review our Refund Policy and follow the stated request process. Include your order information and a clear explanation of the issue so our team can review your request.
No. Eligibility depends on the conditions in the Refund Policy and any applicable platform or checkout requirements. Please review the policy before submitting a request.
If your Yearly plan is a recurring subscription, cancellation and renewal options depend on the checkout provider and plan terms. Check your subscription or account settings for the available controls.
Access after cancellation depends on the plan's terms and whether the current paid period has ended. Review the bundle terms for the exact rules.
Visit the Refund Policy page for eligibility requirements, exclusions, and instructions. The published policy takes precedence over this general FAQ.
Review the setup documentation and confirm that you've followed the instructions for your platform. If the issue continues, email support@pixeliio.com with the template name, platform, and a description of the problem.
We can help with questions related to our templates, but issues involving platform accounts, billing, or platform-wide features may need to be handled by the relevant platform's support team.
Include your template name, the platform you're using, your order reference if relevant, and a clear description of the issue. Screenshots or a link to the affected page can help us understand the problem.
Email support@pixeliio.com with the template you're considering and your questions. We recommend reaching out before purchasing if you need to confirm a specific feature or requirement.
The Pixeliio Affiliate Program lets you earn commission by referring customers to our templates. Share your unique affiliate link through your website, social media, videos, newsletters, or other relevant content and earn 75% commission on eligible sales, subject to our affiliate program terms.
You can earn 75% commission on each eligible sale attributed to your affiliate link. Commission calculations, exclusions, and adjustments are governed by the affiliate program terms.
The program is suitable for designers, developers, content creators, bloggers, educators, agencies, freelancers, and others who can introduce relevant audiences to Pixeliio templates. Any additional eligibility requirements will be outlined during registration.
Visit our Affiliate Program page and follow the registration instructions. Once your application is approved, follow the provided steps to access your referral link and start promoting eligible products.
You can promote eligible Pixeliio products, including Shopify themes, Framer templates, Webflow templates, Wix templates, and template bundles. Refer to the affiliate program terms for any product-specific exclusions.
Eligible referrals are tracked through the affiliate tracking system associated with your account. Attribution rules, tracking duration, and commission eligibility are subject to the program's terms.
Approved commissions are paid according to the affiliate program's payout schedule, minimum payout requirements, and supported payment methods. Please review the program terms for the current payout details.
Refunded, canceled, or otherwise ineligible purchases may result in commissions being reversed or excluded. The applicable rules are explained in the affiliate program terms.
Yes. You can share your affiliate link through relevant content on social media, YouTube, blogs, newsletters, websites, and communities, provided you follow the affiliate program rules and applicable advertising disclosure requirements.
Not necessarily. A relevant audience and useful content can be valuable even if your following is small. The key is helping people discover templates that fit their needs.
Self-referrals and purchases made primarily to generate affiliate commissions are excluded under the affiliate program terms. Check the rules before making a purchase through your own referral link.
You can email support@pixeliio.com, visit our Help Center / Support page, or use the live chat on our website for assistance.
